The Challenge:
Getting dental work done is never fun. Add the annoyance in the form of a persistent squeaking noise coming from the dental equipment and it’s enough to drive a person mad. Now imagine you’re the manufacturer of the dental device that’s making that squeaking sound?
This is exactly the situation that a major dental equipment manufacturer found themselves in. The unwanted noise was found to be caused by the wiper seal within the tools pneumatic cylinder. This issue was responsible for numerous customer returns and replacements, hurting the company’s reputation with its customers. In addition, the manufacturing process was being negatively impacted due to the need to test each cylinder during the manufacturing process and again after final assembly before the product was allow to be shipped.
The Solution:
After several attempts by the manufacturer to resolve the issue failed, the company reached out to the seal experts at XMEK to investigate the issue and recommend a permanent solution. The knowledgeable and highly experienced team from XMEK worked closely with the customers own product team to understand the customer’s specific application and the root cause of the issue before develop a solution. After gathering all of the critical information, the team from XMEK recommended treating the current seal with the XMEK PerMo treatment to reduce surface friction.
The Results:
The customer was thrilled with the unbiased approach used by the XMEK team to resolve this long running issue. Because the XMEK solution did not involve the company to re-engineer their existing design, the XMEK solution was quickly implemented saving them valuable time and money.
Application / Products:
- Wiper seal with XMEK surface treatment (PerMo)
